The Master of Service Management (MSM) program at the Institute of Human Resource Advancement, University of Colombo, aims to equip students with the knowledge, skills, and competencies required to excel in the service industry. It emphasizes practical applications, strategic thinking, and leadership development, preparing graduates to meet the dynamic demands of service-oriented organizations.

• • To facilitate the development of skills to thrive and contribute to the services sector.

  • To promote customer-oriented managerial competencies.

  • To develop entrepreneurial skills in the service industry.

  • To improve the ability to analyze and evaluate service business processes.

  • To improve the performance and quality of human resources in services.

The Master of Science in Service Management (MSc.SM) program at the Institute of Human Resource Advancement, University of Colombo, is designed for recent graduates, working professionals, entrepreneurs, mid-career professionals, industry practitioners, and international students seeking specialized knowledge and skills in service management. The program equips students with expertise in service marketing, customer relations, innovation, and strategic management, preparing them for leadership roles and career advancement in the thriving service industry.

Course Code	Course Title	Trimester Offered	No. of Credits	Contact Hours
Preparatory Courses
MSMPR 5001	Basic Statistics	00	00	12
MSMPR 5002	Principles of Economics	00	00	12
MSMPR 5003	Academic Writing	00	00	12
First Academic Year
1st Trimester
MSM 5131	Quantitative Techniques for Services Management	01	03	45
MSM 5132	Services Management	01	03	45
MSM 5133	Management Process	01	03	45
2nd Trimester
MSM 5231	Accounting for Services	02	03	45
MSM 5232	Organization, People and Performance in Management	02	03	45
MSM 5233	Technology Management in Services	02	03	45
3rd Trimester
MSM 5331	Service Marketing Strategy	03	03	45
MSM 5332	Services Supply Chain Management	03	03	45
MSM 5333	Customer Relationship Management	03	03	45
Second Academic Year
4th Trimester
MSM 6431	Strategic Service Management	04	03	45
MSM 6432	Globalizing of Services	04	03	45
MSM 6433	Research Methods	04	02	30
5th Trimester
MSM 6531	Seminar on Research	05	01	15
MSM 6532	Business Law	05	03	45
MSM 6533	Project Management for Services	05	03	45
6th Trimester
MSM 6631	Contemporary Issues in Service Management	06	03	45
MSM 6600	Thesis	06	15	NA
Total Credits				60

Possesses any one of the following qualifications:

Bachelor’s (Honors) Degree in any field of study with one (01) year of work experience in a managerial or similar capacity.
Bachelor’s Degree in any field of study with two (02) years of work experience in a managerial or similar capacity.

OR Postgraduate Diploma with three (03) years of working experience in a managerial or similar capacity.

OR One of the following professional qualifications with two (02) years of work experience in a managerial or similar capacity.

1. Attorney at Laws
2. Member of the Institute of Chartered Accountants of Sri Lanka (ACA)
3. Member of Chartered Institute of Management Accountants (ACMA)
4. Member of Associate Certified Chartered Accountants (ACCA)
5. Member of Chartered Institute of Marketing (UK)
6. Member of Sri Lanka Institute of Marketing
7. Member of Certified Management Accountants (CMA)
8. Associate Member of the Institute of Personal Management Sri Lanka (AMIPMSL)

OR Two (02) years of working experience in a managerial or similar capacity with one of the following Qualifications.

1. Advanced National Diploma in Technology
2. Diploma in Accounting at Technical Colleges
3. Diploma in Commerce at Technical Colleges
4. National Diploma in Technology (NDT)
5. Higher National Diplomas at SLIATE
6. National Diploma in Engineering Science (NDES)

AND has demonstrated competence in the field relevant to the program and potential for future career development;

AND A good knowledge English language.