• Provide students with a comprehensive understanding of the principles, theories, and best practices in service management.
• Equip participants with the necessary skills to effectively manage service operations, ensuring efficient and customer-centric service delivery.
• Foster critical thinking and problem-solving abilities to address the challenges and complexities faced by service-oriented businesses.
• Develop leadership and managerial competencies specific to the service industry, preparing students for supervisory and managerial roles.
• Enhance students’ knowledge of customer relationship management, enabling them to create and maintain strong customer relationships.

The Higher Diploma in Service Management (HDSM) program caters to a diverse group of individuals seeking to excel in the service industry. It attracts recent graduates aspiring to specialize in service management, working professionals looking to advance their careers, entrepreneurs planning service-oriented ventures, and mid-career professionals seeking upskilling opportunities.

The program’s comprehensive training equips participants with the necessary skills to succeed in the dynamic and customer-focused world of service management. With a transformative educational experience, the HDSM prepares students to lead and contribute effectively to the growth and success of service-oriented businesses.

Possesses at least one of the following academic qualifications;
1. a. S/he has passed GCE (A/L) Examination with accredited work experience
OR
b. Accredited prior learning following a relevant programme of minimum of 30 credits with accredited work experience
AND
2. S/he demonstrated competence in the relevant field and potential for future career development;
AND
3. S/he has a good working knowledge of the language of instruction of the Higher Diploma program.