The Institute of Human Resource Advancement (IHRA), University of Colombo, successfully held the Inauguration Ceremony of the MSc. in Service Management – 2026 Intake on Sunday, 18 October 2026, at the IHRA Auditorium, University of Colombo.
The event marked the commencement of an exciting academic journey for the new postgraduate cohort and featured an insightful industry expert panel discussion on “Service Excellence Redefined for the Service Economy in Sri Lanka.”
Welcome and Opening Remarks
The ceremony commenced with traditional Sri Lankan customs, including the lighting of the traditional oil lamp and the singing of the National Anthem. Prof. D.A.C. Suranga Silva, Director of IHRA, University of Colombo, delivered the welcome address and opening remarks, highlighting the importance of service management education in developing skilled professionals and contributing to Sri Lanka’s economic and social progress.
Industry Expert Panel Discussion
A key highlight of the event was the panel discussion titled “Service Excellence Redefined for the Service Economy in Sri Lanka,” which brought together distinguished industry leaders and experts to share their knowledge and professional experiences.
The panel comprised:
- Prof. Saj U. Mendis – Former Ambassador and International Economist / Advisor – Corporate Strategy and Global Diplomacy
- Dr. Rohantha Athukorala – Vice Chairman, World Rural Tourism Council
- Dr. Sumith De Silva – Doctor of Business Administration Head of Marketing and Corporate Communications at Airport and Aviation Services (Sri Lanka)
- Ms. Rajini De Silva – Chairperson, Ebert Silva Holidays (Pvt) Ltd
- Mr. M.M. Barry – Deputy Head, Amana Bank
The panellists shared valuable insights into service excellence, innovation, digital transformation, leadership, and global business strategies. The discussion provided participants with practical perspectives on the opportunities and challenges facing Sri Lanka’s evolving service economy.
Vote of Thanks
The formal proceedings concluded with the vote of thanks delivered by Dr. Wijayantha Ukwatta, Coordinator of the MSc. in Service Management Programmes, IHRA, expressing appreciation to the distinguished panellists, organisers, and participants for their contributions to the success of the event.
Student Orientation
Following the formal session, the participants joined group photography and refreshments. The newly enrolled students then participated in an orientation session designed to familiarise them with the programme and prepare them for their postgraduate academic journey.
The inauguration reflected IHRA’s continued commitment to providing quality postgraduate education that bridges academic knowledge with industry expertise and professional practice.
Through programmes such as the M.Sc. in Service Management, IHRA, University of Colombo, continues to support the development of competent professionals and contribute to the advancement of Sri Lanka’s service sector.
Institute of Human Resource Advancement (IHRA)
University of Colombo
“Advancing Human Resources for a Productive and Progressive Society.”
