• To facilitate to develop of skills to thrive and contribute to the services sector.
• To promote customer-oriented managerial competences.
• To develop entrepreneurial skills in the service industry.
• To improve the ability to analyze and evaluating service business processes.
• To improve the performance and quality of human resources in services.

Course Code	Course Title	Trimester Offered	No. of Credits	Contact Hours
Preparatory Courses
MSMPR 5001	Basic Statistics	00	00	12
MSMPR 5002	Principles of Economics	00	00	12
MSMPR 5003	Academic Writing	00	00	12
1st Trimester
MSM 5131	Quantitative Techniques for Services Management	01	03	45
MSM 5132	Services Management	01	03	45
MSM 5133	Management Process	01	03	45
2nd Trimester
MSM 5231	Accounting for Services	02	03	45
MSM 5232	Organization, People and Performance in Management	02	03	45
MSM 5233	Technology Management in Services	02	03	45
3rd Trimester
MSM 5331	Service Marketing Strategy	03	03	45
MSM 5332	Services Supply Chain Management	03	03	45
MSM 5333	Customer Relationship Management	03	03	45
MSM 6400	Executive Report	03	06	NA
Total Credits				33

The Master of Service Management (MSM) program at the Institute of Human Resource Advancement, University of Colombo, is designed for recent graduates, working professionals, entrepreneurs, mid-career professionals, industry practitioners, and international students seeking specialized knowledge and skills in service management. The program equips students with expertise in service marketing, customer relations, innovation, and strategic management, preparing them for leadership roles and career advancement in the thriving service industry.

This program is ideal for individuals who:

• Are recent graduates looking to build a strong foundation in service-oriented careers.

• Are working professionals aiming to upgrade their qualifications for career advancement.

• Are mid-career executives who wish to transition into leadership or managerial roles.

• Are entrepreneurs planning to develop or improve service-based businesses.

• Are industry practitioners seeking to gain specialized expertise in service operations, quality, and customer experience.

• Are international students interested in pursuing postgraduate studies in a globally recognized service-management program.

• Wish to enhance their analytical, strategic thinking, and decision-making capabilities within service-driven organizations.

Possesses any one of the following qualifications:

Bachelor’s (Honors) Degree in any field of study with one (01) year of work experience in a managerial or similar capacity.
Bachelor’s Degree in any field of study with two (02) years of work experience in a managerial or similar capacity.

OR Postgraduate Diploma with three (03) years of working experience in a managerial or similar capacity.

OR One of the following professional qualifications with two (02) years of work experience in a managerial or similar capacity.

1. Attorney at Laws
2. Member of the Institute of Chartered Accountants of Sri Lanka (ACA)
3. Member of Chartered Institute of Management Accountants (ACMA)
4. Member of Associate Certified Chartered Accountants (ACCA)
5. Member of Chartered Institute of Marketing (UK)
6. Member of Sri Lanka Institute of Marketing
7. Member of Certified Management Accountants (CMA)
8. Associate Member of the Institute of Personal Management Sri Lanka (AMIPMSL)

OR Two (02) years of working experience in a managerial or similar capacity with one of the following Qualifications.

1. Advanced National Diploma in Technology
2. Diploma in Accounting at Technical Colleges
3. Diploma in Commerce at Technical Colleges
4. National Diploma in Technology (NDT)
5. Higher National Diplomas at SLIATE
6. National Diploma in Engineering Science (NDES)

AND has demonstrated competence in the field relevant to the program and potential for future career development;

AND A good knowledge English language.