Higher Diploma in Service Management (HDSM)
The Higher Diploma in Service Management (HDSM) program, conducted by the Institute of Human Resource Advancement (IHRA) at the University of Colombo, is a comprehensive and specialized course designed to equip individuals with the knowledge and skills necessary to excel in the service industry. With a strong focus on service excellence and innovation, this diploma program offers a transformative educational experience for students seeking to advance their careers in service-oriented businesses.
Course Modules
>1st Semester
| Course Code | Course Title | Credits |
|---|---|---|
| HDSM – 1001 | Management Theory and Practical | 03 |
| HDSM – 1002 | Marketing Management | 03 |
| HDSM – 1003 | Business Communication | 03 |
| HDSM – 1004 | Micro Economics | 03 |
| HDSM – 1005 | Accounting | 03 |
>2nd Semester
| Course Code | Course Title | Credits |
|---|---|---|
| HDSM – 2001 | Service Management | 03 |
| HDSM – 2002 | Management Information Systems in Services | 03 |
| HDSM – 2003 | Management of Service Quality | 03 |
| HDSM – 2004 | Legal Environment of Business | 03 |
| HDSM – 2005 | Executive Report | 03 |
Program Duration: 12 Months
Program Medium: Sinhala and English
Program Schedule: We offer a comprehensive program on weekends, combining online and physical lectures, theory sessions held from 8.00 am to 5.00 pm.
Objectives
- Provide students with a comprehensive understanding of the principles, theories, and best practices in service management.
- Equip participants with the necessary skills to effectively manage service operations, ensuring efficient and customer-centric service delivery.
- Foster critical thinking and problem-solving abilities to address the challenges and complexities faced by service-oriented businesses.
- Develop leadership and managerial competencies specific to the service industry, preparing students for supervisory and managerial roles.
- Enhance students’ knowledge of customer relationship management, enabling them to create and maintain strong customer relationships.
Target Group
The Higher Diploma in Service Management (HDSM) program caters to a diverse group of individuals seeking to excel in the service industry. It attracts recent graduates aspiring to specialize in service management, working professionals looking to advance their careers, entrepreneurs planning service-oriented ventures, and mid-career professionals seeking opportunities.
Entry Qualifications
Possesses at least one of the following educational qualifications ;
Passed GCE (A/L) Examination in one sitting with two years of work experience.
OR
Accredited prior learning following a relevant program of a minimum of 30 credits and two years of work experience
AND
Demonstrated competence in the relevant field and potential for future career development ;
AND
Has a good working knowledge of the language of instruction of the Higher Diploma program.
Contact Details
Program Coordinator:
Dr. Wijayantha Ukwaththe (Senior Lecturer, IHRA, UoC)
Contact: +94 71 104 0117
E-mail: wijayantha@ihra.cmb.ac.lk
Office Location: SMGT Unit, First Floor, IHRA, UoC.
Program Assistant:
Mr. Prabuddha Dhahanayake
Contact: +94 71 244 4849
E-mail: prabuddha@ihra.cmb.ac.lk
Office Location: SMGT Unit, 1st Floor, IHRA, UoC.