Master of Science in Service Management (MSc SM)

DURATION:
Two (02) Years

Address

Institute of Human Resource Advancement, University of Colombo, No: 275, Bauddhaloka Mawatha, Colombo 7   View map

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Prospectus 

Application Closing Date : 2018-03-07

Contact Number – 011-3050490 / 072-9618148 / 071-2444849

 

Course Modules:

Course Code Course Title  Trimester Offered No. of Credits No. of 

Contact Hours

Preparatory Courses

MSMPR 5001 Basic Statistics 00 00 12
MSMPR 5002 Principles of Economics 00 00 12
MSMPR 5003 Academic Writing 00 00 12

Courses offered in the First Academic Year

MSM    5131 Quantitative Techniques for Services Management 01 03 45
MSM    5132 Services Management 01 03 45
MSM    5133 Management Process 01 03 45
MSM    5231 Accounting for Services 02 03 45
MSM    5232 Organisation, People and Performance in Management 0 2  03 45
MSM    5233 Technology Management in Services  02 03 45
MSM    5331 Service Marketing Strategy 03 03 45
MSM    5332 Services  Supply Chain Management 0 3 03 45
MSM    5333 Customer relationship Management 03 03 45

Courses offered in the Second Academic Year

MSM    6400 Executive Report 04 06 NA
MSM    6431 Strategic Service  Management* 04 03 45
MSM    6432 Globalising of Services* 04 03 45
MSM    6433 Research Methods 04 02 30
MSM    6531 Seminar on Research 05 01 15
MSM    6532 Business Law 05 03 45
MSM    6533 Project Management for Services 05 03 45
MSM    6631 Contemporary Issues in Service  Management 06 03 45
MSM    6600 Thesis 06 15 NA
*         The student reading for Masters of Service management may opt for these Course as a non-credit Course and the result of the Course shall be given in the transcript.

 

Entry Requirements

Possesses any one more of the following qualifications:

  • Bachelors (Honors) Degree with four (04) year duration and one (01) year working experience in managerial or similar capacity.

OR

  • Bachelors Degree with minimum three (03) years of duration and two (02) years working experience in managerial or similar capacity.

OR

  • Two (02) years working experience in managerial or similar capacity with one of following professional qualification.
  1. Attorney at Laws
  2. Member of Institute of Chartered Accountants of Sri Lanka (ACA)
  3. Member of Chartered Institute of Management Accountants (ACMA)
  4. Member of Associate Certified Chartered Accountants (ACCA)
  5. Member of Chartered Institute of Marketing (UK or Sri Lanka)
  6. Member of Certified Management Accountants (CMA)
  7. Associate Member of Institute of Personal Management Sri Lanka (AMIPMSL)

OR

  • Postgraduate Diploma with two (02) years working experience in managerial or similar capacity.

OR

  • Two (02) years of working experience in managerial or similar capacity with one of following Qualifications.
  1. Advanced National Diploma in Technology
  2. Diploma in Accounting at Technical Colleges
  3. Diploma in Commerce at Technical Colleges
  4. National Diploma in Technology (NDT)
  5. Higher National Diploma at SLIATE
  6. National Diploma in Engineering Science (NDES)

AND

  • Has demonstrated competence in the relevant field and potential for future career development:

AND

  • Has a good working knowledge of English language.