• Provide students with a foundational understanding of the principles and concepts of service management.
• Equip participants with practical skills in customer relationship management, service quality, and service innovation.
• Foster critical thinking and problem-solving abilities to address challenges and opportunities in the service industry.
• Enhance students’ communication and interpersonal skills to effectively interact with customers and stakeholders.
• Prepare graduates for entry-level positions in service-oriented businesses or further studies in service management or related fields.

The Diploma in Service Management (DSM) program is a comprehensive offering by the Institute of Human Resource Advancement (IHRA) at the University of Colombo, designed to equip individuals with the fundamental knowledge and practical skills required to thrive in the service industry. This diploma appeals to recent graduates, working professionals, frontline service employees, aspiring entrepreneurs, and career changers seeking to excel in customer-oriented businesses.

(1) To be eligible for enrollment, applicants must meet the following criteria:
a. S/he has passed GCE (A/L) Examination in four (4) Subjects under the old syllabus,
OR
b. S/he passed GCE (A/L) Examination in three (3) Subjects under the new syllabus,
OR
c. S/he passed a Foundation Program equivalent to the GCE (A/L),
OR
d. S/he passed GCE (O/L) Examination with accredited work experience or accredited prior learning followed by a relevant program of study equivalent to a minimum of 30 credits.

(2) S/he has a good working knowledge field and potential for future career development;
AND
S/he has a good working knowledge of the language of instruction of the Diploma program.