Diploma in Service Management ( DSM)

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One (01) Year


Institute of Human Resource Advancement, University of Colombo, No: 275, Bauddhaloka Mawatha, Colombo 7   View map

Entry Qualification:

  • Three Passes in the GCE (A/L) Examination or an equivalent examination
  • Six passes with three credits at the GCE (O/L) Examination or an equivalent examination, and two years working experience with active involvement in related fields
  • Any other qualification and/or working experience approved by the institute

Subjects of Diploma in Service Management:

    • 1st Semester

DSM 1001 – Principles of Management
DSM 1002 – Fundamentals of Marketing
DSM 1003 – Business Communication
DSM 1004 – Information Systems for Business
DSM 1005 – Comprehensive Examination I – Case Based

    • 2ND Semester

DSM 2001 – Introduction to Services and Service Management
DSM 2002 – Fundamentals of Customer Care and Customer Relationships
DSM 2003 – Operation Management in Services
DSM 2004 – Managing Service Quality
DSM 2005 – Comprehensive Examination

Contact Details:

(+94) 11 250 2089